British Gas
The weather patterns are changing, and with it the boiler repair market. The UK have experienced some dramatic colder weather moments the last couple of years and in the "Snowmagedon" of March 2018, it left thousands of vulnerable people without heating, and many boiler repair services without an ability to meet demand. Our product team was in charge of changing this, building an online booking system for the emergency boiler repair snd to re-think the strategy behind the emergency repair market.
A squad was mobilised to Staines, UK - a full stack team composed of Design, Engineering and back-end services developers, to reimagine the service, product strategy, its proposition and pricing, marketing materials and SEO etc.
The result...
Centrica Digital Factory
On Demand Boiler Repairs
Service Design at its Best
The weather patterns are changing, and with it the boiler repair market. The UK have experienced some dramatic colder weather moments the last couple of years and in the "Snowmagedon" of March 2018, it left thousands of vulnerable people without heating, and many boiler repair services without an ability to meet demand. Our product team was in charge of changing this, building an online booking system for the emergency boiler repair snd to re-think the strategy behind the emergency repair market.
A squad was mobilised to Staines, UK - a full stack team composed of Design, Engineering and back-end services developers, to reimagine the service, product strategy, its proposition and pricing, marketing materials and SEO etc.
The result...
Home Improvements
<DESCRIPTION OF HIM>
<NEW EDUCATIONAL CONTENT>
<JOURNEY BUILD>
<New Information architecture>